Eligibility for Returns
Returns are accepted for eligible artworks within 7 calendar days of delivery. To be approved, the item must be:
- In original condition.
- Unused and free from damage.
- Packed in the original protective packaging.
Custom, made-to-order, or personalized commissions are non-returnable unless there is a confirmed quality issue caused by us.
Damaged or Incorrect Deliveries
If your order arrives damaged in transit or you receive the wrong artwork:
- Email us at [email protected] within 48 hours of delivery.
- Include your order number and clear photos of the package and item.
- Our team will assess the case and share the next steps within one business day.
When validated, we will arrange a replacement, repair, or refund based on availability and the nature of the issue.
Return Approval Process
All returns require prior approval from our support team. Unauthorized returns may be declined.
Once approved:
- We will share packing and shipping instructions.
- The return shipment must be dispatched within the communicated window.
- Items must be safely packed to prevent transit damage.
Refund Timeline
After the returned artwork is received and inspected, approved refunds are issued to the original payment method.
- Processing window: 5 to 7 business days after inspection.
- Bank/payment-provider settlement may add extra time.
If the return does not meet policy conditions, the refund may be partially adjusted or declined.
Shipping Responsibility
Original shipping charges are non-refundable unless the return is caused by our error.
- For customer-initiated returns, return shipping is the customer's responsibility.
- For damaged/incorrect orders verified by us, return logistics are handled by Artace Studio.
Contact & Resolution Support
For return-related help, reach us at [email protected]. We are committed to resolving every valid concern with professionalism, speed, and complete transparency.
